外贸常见的函电范文参考

做外贸尽量给客户的邮件说的浅显易懂,要描述准确,尽量少说废话.下面一些知识提供参考下

函电书写基本原则

一、Courtesy 礼貌

语言要有礼且谦虚，及时地回信也是礼貌的表现。

例如：
We have received with many thanks your letter of 20 May, and we take the pleasure of sending you our latest catalog. We wish to draw your attention to a special offer which we have made in it.
You will be particularly interested in a special offer on page 5 of the latest catalog enclosed, which you requested in your letter of 20 May.

二、C***ideration 体谅

写信时要处处从对方的角度去考虑有什么需求，而不是从自身出发，语气上更尊重对方。

例如：
“You earn 2 percent discount when you pay cash. We will send you the brochure next month. ”就比 “We allow 2 percent discount for cash payment. We won't be able to send you the brochure this month.” 要好。

三、Completeness 完整

一封商业信函应概况了各项必需的事项，如邀请信应说明时间、地点等，确忌寄出含糊不清的信件。

四、Clarity 清楚

意思表达明确，要注意：

（一）避免用词错误：
例如：As to the steamers sailing from Hong Kong to San Francisco, we have bimonthly direct services.
此处bimonthly有歧义：可以是twice a month 或者once two month.故读信者就迷惑了，可以改写为：
1.We have two direct sailings every month from Hong Kong to San Francisco.
2.We have semimonthly direct sailing from Hong Kong to San Francisco.
3.We have a direct sailing from Hong Kong to San Francisco.

（二）注意词语所放的位置：
例如：
1. We shall be able to supply 10 cases of the item only.
2. We shall be able to supply 10 cases only of the item.
前者则有两种商品以上的含义。

（三）注意句子的结构：
例如：
1.We sent you 5 samples yesterday of the goods which you requested in your letter of May 20 by air.
2.We sent you, by air, 5 samples of the goods which you requested in your letter of May 20.

五、Conciseness 简洁

（一）避免废话连篇：
例如：
1.We wish to acknowledge receipt of your letter...可改为：We appreciate your letter...
2.Enclosed herewith please find two copies of...可改为: We enclose two copies of...

（二）避免不必要的重复：

（三）短句、单词的运用：
Enclosed herewith----->enclosed
at this time----->now
due to the fact that----->because
a draft in the amount of $1000----->a draft for $1000


六、Concreteness 具体

七、Correctness 正确

商务函电基本格式

同意对方担任独家代理


22 May 2009

Kee & Co., Ltd
34 Regent Street
London, UK

Dear Mr. Smith：
Thank you for your letter of 20 May proposing a sole agency for our office machines.

We have examined our long and, I must say, mutually beneficial collaboration. We would be very pleased to entrust you with the sole agency for Bahrain.

We have drawn up a draft agreement that is enclosed. Please examine the detailed terms and conditi*** and let us know whether they meet with your approval.

On a personal note, I must say that I am delighted that we are probably going to strengthen our relati***hip. I have very pleasant memories of my last visit to London when you entertained me so delightful. I look forward to reciprocating on your next visit to Beijing.

Yours sincerely,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

----先生：

五月二十日建议担任纺织服装之独家代理来信已经收妥。

过去双方合作皆互利互助，能获您的眷愿作我公司于巴林的独家代理，殊感荣幸。

现随函附上协议草稿，烦请查实各项条款，惠覆是盼。

双方能加强业务，甚感欣喜。前次到访伦敦，蒙盛情款待，不胜感激。祈盼您莅临北京时，容我一尽地主之谊。


出口部主任
........谨上
2009年2月12日

拒绝对方担任独家代理


22 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:
Thank you for your letter of 20 May suggesting that we grant you a sole agency for our household lines.

I regret to say that, at this stage, such an arrangement would be rather premature.

We would, however, be willing to engage in a trial collaboration with your company to see how the arrangement works.

It would be necessary for you to test the market for our products at your end. You would also have to build up a much larger turnover to justify a sole agency.

We enclose price lists covering all the products you are interested in and look forward to hearing from you soon.

Yours sincerely,

Tony Smith
Chief Seller

Enc.


--------------------------------------------------------------------------------

----先生：

五月二十日有关建议担任家用亚麻制品独家代理的来信收妥，谨致衷心谢意。

目前时机尚未成熟，不能应允该安排，深感抱歉。

然而，本公司乐意与贵公司先试行合作，为今后合作打下基础。

为证明担任独家代理的能力，贵公司宜就上述货品作市场调查，研究是否可扩大现有营业额。

随函奉上该货品报价单，敬希查照。专此候覆。

出口部主任
托尼.斯密思谨上
2009年2月12日

请求担任独家代理


20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:
We would like to inform you that we act on a sole agency basis for a number of manufactures.

We specialize in finished cotton goods for the Middle Eastern market. Our activities cover all types of household linen.

Until now, we have been working with your textiles department and our collaboration has proved to be mutually beneficial. Please refer to them for any information regarding our company.

We are very interested in an exclusive arrangement with your factory for the promotion of your products in Bahrain.

We look forward to your early reply.

Yours sincerely,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

----先生：

本公司担任多家厂家的独家代理，专营精制棉织品，包括各类家用亚麻制品，行销中东。

与贵公司向有事务联系，互利合作。贵公司纺织部亦十分了解有关事务合作的情况。

盼能成为贵公司独家代理，促销在巴林市场的货品。

上述建议，烦请早日赐复，以便进一步联系合作。


出口部主任
托尼.斯密思谨上
2009年2月12日

请求建立商业关系的回复


22 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:


Dear Mr. Smith,
Thank you for your letter of the 20th of this month. We shall be glad to enter into business relati*** with your company.
In compliance with request, we are sending you, under separate cover, our latest catalogue and price list covering our export range.

Payment should be made by irrevocable and confirmed letter of credit.

Should you wish to place an order, please Email or fax us.

Yours sincerely,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

----先生：

非常高兴收到贵公司本月十六日有关建立商务关系的来函。

谨遵要求另函奉上最新的出口商品目录及报价单。

款项须请以不可撤销保兑信用证支付。如欲订货，请寄电子邮件或传真为盼。

出口部主任
托尼.斯密思谨上
2009年2月12日 

请求建立商业关系

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

We have obtained your name and address from Dee&Co. Ltd, and we are writing to enquire whether you would be willing to establish business relati*** with us.

We have been importers of shoes for many years. At present, we are interested in extending our range and would appreciate your catalogues and quotati***.

If your prices are competitive we would expect to place volume orders on you.

We look forward to your early reply.

Yours faithfully,

Tony Smith
Chief Buyer
--------------------------------------------------------------------------------

——先生:

我们从蒂科公司得知贵司商号与地址，特此来函，希望能同贵司发展商务关系。

多年来，本公司经营鞋类进口生意，目前想扩展业务范围。请惠寄商品目录与报价单。

如贵司产品价格合理，本公司必定向你方下定单。

恭候佳音。

采购部主任
托尼.斯密思谨上
2009年2月12日
一.什么叫暂准进口货物？

暂准进口货物（A.T.A.Goods,Admission Temporaire Temporary Admission Goods. A.T.A是法文和英文两词的第一字母的组合）是按照本国立法和国际公约的规定，准许暂时免纳关税及其他税费进口，并保证在限期内复运出口的特定货物。他的特点是：1.货物进口须向海关申报，经海关批准，暂予免纳进口关税及其他税费；2.货物所有权不发生转移；3.期满后要按原状复出口。

二.我国现行对暂时进境货物的报关方法。

1.申报。暂时进口货物的收货人必须填写“进口货物报关单”一式三份，并注明“暂时进口货物”，连同进口货物清单和国务院主管部、委、局或省、自治区、直辖市、计划单列市人民政府或主管司、局级以上机关的批文，向进口地海关申报。暂时进口的展览品在进口前，展出单位或其代理人应将有唛头、件数、重量、名称、规格、价格等内容的展览品清单一式两份，译成中文，向展出地海关申报。展品运抵境地时，展出单位应向进境地海关递交展出地海关核准签印的《中华人民共和国海关进口转关运输货物申报单》，连同其他有关单据，向进境地海关申报。下列货物申报暂时进口，还应交验有关管理部门的证明。

（1）无线电器材--检验中国商检机构在报关单上加盖的印章或检验证书。

（2）动植物--交验口岸动植物检疫机构签发的《检疫放行通知单》或在货运单上加盖的检疫放行章。

（3）药品--交验口岸药品检验所出具的《检验合格报告书》。

（4）食品--校验口岸食品卫生监督机构的《采样证明》或在报关单上所注采样日期的标志。

2.提供担保。对于经过申报和海关核准的暂时进口货物，申报人应向海关交纳相当于应付税款的保证金，或提供海关认可的书面担保后，准予暂时免领进口货物许可证和暂时免纳税款。

3.查验放行。经海关核准的暂时进口货物，根据我国《海关法》第十九条规定“应但接受海关查询，海关查验时，进口货物的收货人……应当到场，并负责搬移货物，开拆和重封货物的包装。海关认为必要时，可以自行开验、复验或提取货样。”

暂时进口货物在办完向海关申报、接受查验、提供担保后，由海关签印放行。但是，对暂时进口货物的放行，不等于结关，而是标志着海关对进境暂时进口货物进行后续进行后续监管的开始。暂时进口货物是海关监管货物，自进境之日起到办结海关手续复运出境时止，应当接受海关监管。

按照我国海关规定，经海关批准的暂时进口货物（或出口货物）应当在六个月内复运出境（或复运进境），在特殊情况下，经海关同意，可以延期。暂时进口货物，只能用于特定目的，未经海关许可，不得擅自开拆、提取、交付、发运、调换、改装、抵押、或移作他用。对特定种类暂时进口货物，海关有更为严格的监管措施。暂进进口货物办理了进口复运手续，或者不复出口而向海关办妥了进口手续并缴纳税款后，海关始对该项货物终止监管。

4.我国暂时进口货物的范围。我国规定暂时进口货物主要包括国际组织、外国政府、外国和香港、澳门地区的企业、群众团体或个人为开展经济、技术、科学、文化合作交流而暂时运入我国境内的货物。具体货物是：

（1）来华拍摄或与我国境内单位合作拍摄影片、录象带、图片、幻灯片而运进的摄影器材、胶卷、胶片、录象带、车辆、服装、道具等；

（2）来华进行体育竞赛、文艺演出而运进的各种器材、道具、服装、车辆、动物等；

（3）来华进行工程施工、学术技术交流、讲学而运进的各种设备、仪器、工具、教学用具、车辆等。

（4）货样、广告品和举行展览会用的展览品等。

加价前优惠大客户

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:
Due to the rise in the world price of paper, from 1 January of next year, prices for our products are due to increase by 10% across the board.

Since you are a valued customer of long standing, we wish to give you the opportunity to beat the price increases by ordering now at the current prices.

In addition, we are willing to give you a discount of 5% on all orders of more than GB￡20,000.

We are aware that you do not have sufficient warehousing for large quantities of reserve stock.. In the circumstances, we would be prepared to hold paper for you to be delivered at your convenience. There will be no charge for warehousing at this end.

We believe that you will see the advantages of this arrangement, which will save you at least 15% on paper purchases in the coming year.

We look forward to your early reply.

Yours faithfully,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

——先生:

鉴于全球的纸张价格上升，自明年一月一日起，本公司的货品价格将全面提升百分之十。

本公司万分感激贵公司长期以来的支持，特此建议在价格调整前预早订购货品。凡订购金额超过20,000英镑，更可获得九五折优惠。

若未能腾出地方存放纸张，本公司乐意免费提供存货服务，直到贵公司有所安排。此次减价特别优惠顾客，预早订购可减少来年购买纸张至少百分之十五的支出。

期待着你的覆音。

销售部主任
托尼.斯密思谨上
2009年2月12日 

就价格让步的还盘

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:
Thank you for your letter of 20 May 2000. We are disappointed to hear that our price for Flame cigarette lighters is too high for you to work on. You mention that Japanese goods are being offered to you at a price approximately 10% lower than that quoted by us.

We accept what you say, but we are of the opinion that the quality of the other makes does not measure up to that of our products.

Although we are keen to do business with you, we regret that we cannot accept your counter offer or even meet you half way.
The best we can do is to reduce our previous quotation by 2%. We trust that this will meet with your approval.

We look forward to hearing from you.

Yours faithfully,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

——先生:


二零零零年五月二十日来函收到，不胜感激。得知贵公司认为火焰牌打火机价格过高，无利可图，本公司极感遗憾。来函又提及日本同类货品报价较其低近百分之十。

本公司认同来函的说法，然而，其他厂商的产品质量绝对不能与本公司的相提并论。

虽然极望与贵公司交易，但该还盘较本公司报价相差极大，故未能接受贵公司定单。

特此调整报价，降价百分之二，祈盼贵公司满意。

谨候佳音。


销售部主任
托尼.斯密思谨上
2009年2月12日

敦促买方接受报价

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:
We refer to our quotation of 10 May and our mail offer of 20 May regarding the supply of Flame cigarette lighters.

We are prepared to keep our offer open until the end of this month.

As this product is in great demand and the supply limited, we would recommend that you accept this offer as soon as possible.

Yours faithfully,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

——先生:

关于火焰牌打火机的供应事宜，本公司曾于五月十日报价和于五月二十日邮寄报盘。

现特此通知，该报盘的有效期在本月底结束。

该货品市场需求量很大，供货有限。宜从速接受该报价为荷。

销售部主任
托尼.斯密思谨上
2009年2月12日

询价的回复

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:
We welcome your enquiry of 20th May and thank you for your interest in our products. A copy of our illustrated catalogue is being sent to you today, with samples of our products.

Mr. Lee, our overseas director, will be in London early next month and will be glad to call on you. He will have with him a wide range of our manufactures, and when you see them we think you will agree that the quality of the materials used, and the high standard of craftsmanship will appeal to the most selective buyers.

We manufacture a wide range of hand-made leather shoes in which we think you may be interested. They are fully illustrated in the catalogue and are of the same high quality as our gloves. Mr. Lee will be able to show you samples when he calls.

We hope the samples will reach you in good time and look forward to your order.

Yours faithfully,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

——先生:

欢迎贵公司5月20号来函询问，谨表谢意!现寄上敝公司产品目录表与样品。

敝公司海外供销主任李先生将于下月初，携同大批货品到伦敦一行，专程拜访贵公司。届时阁下必然同意敝公司的产品品质高且手工精巧，足以满足任何要求极高的顾客。

敝公司同时生产手制皮鞋，品质与手套相同，盼贵公司有意采购，在货目录表内有详细说明。李先生拜访贵公司时会展示样品给贵公司参考。

样品将及时送到贵公司，并盼望早日作出订货决定。

销售部主任
托尼.斯密思谨上
2009年2月12日 

第一次询价

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:
We learn from Thomas H. Pennie of New York that you are producing hand-made gloves in a variety of artificial leathers. There is a steady demand here for gloves of high quality at moderate prices.

Will you please send me a copy of your glove catalogue, with details of your prices and terms of payment. I should find it most helpful if you could also supply samples of these gloves.

Yours faithfully,

Tony Smith
Chief Buyer


--------------------------------------------------------------------------------

——先生:

从纽约的托马斯·H·彭涅公司处，敬悉贵公司生产各类手工制人造皮革手套。本地区对中等价格的高品质手套向有稳定的需求。

请惠寄贵公司的手套目录一份，详述有关价目与付款条件。希望贵公司顺带惠赐样品。

采购部主任
托尼.斯密思谨上
2009年2月12日

主动报价

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:
This time last year you placed an order for Type BS362 12-volt sealed batteries. This is a discontinued line which we had on offer at the time.

We now have a similar product on offer, Type CN233. It occurs to us that you might be interested. A descriptive leaflet is enclosed.

We have a stock of 590 of Type CN233 which we are selling off at GB￡30 each.

We can offer a quantity discount of up to 15%, but we are prepared to give 20% discount for an offer to buy the complete stock.

We are giving you this opportunity in view of your previous order. We would appreciate a prompt reply, since we will put the offer out in the event of your not being interested.

Yours faithfully,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

——先生:

去年此时贵公司所订购的BS362型号12伏密封电池，现已停止生产。

现有同类型产品CN233，存货共五百九十件，特惠价每件30英镑。贵公司如感兴趣，敬请参看随附的简介说明。

大批订购可获八五折优惠，整批购入则可享八折特惠。

为感谢贵公司以往惠顾，特此给予订购优惠。极盼立即回覆，如贵公司未欲订购，本公司亦能尽早另作安排。


销售部主任
托尼.斯密思谨上
2009年2月12日

报实价

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:
This is to confirm your telex of 16 May 2000, asking us to make you firm offers for rice and soybeans C&F Singapore.

We telexed you this morning offering you 300 metric t*** of polished rice at A$2,400 per metric ton, C&F Singapore, for shipment during July/August 2000. This offer is firm, subject to the receipt of your reply before 10 June 2000.

Please note that we have quoted our most favourable price and are unable to entertain any counter offer.

With regard to soybeans, we advise you that the few lots we have at present are under offer elsewhere. If, however, you were to make us a suitable offer, there is a possibility of our supplying them.

As you know, of late, it has been a heavy demand for these commodities and this has resulted in increased prices. You may, however, take advantage of the strengthening market if you send an immediate reply.

Yours faithfully,

Tony Smith
Chief Seller


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——先生:

二零零零年五月十六日有关查询大米和大豆新加坡到岸价的电传已收悉。

今日上午电传报价：精白米三百公吨，每公吨成本加运费新加坡到岸价为2400澳元。于二零零零年七或八月装运。以上实价需由贵公司于二零零零年六月十日前回覆确实。

该报价为最优惠价，恕不能还价。

本公司与客户正洽售一批大豆交易，若贵公司愿意报以适当买价，本公司乐意出售。近来该类产品需求热烈，令价格上涨。请贵公司把握机会，尽早落实定单为盼。

销售部主任
托尼.斯密思谨上
2009年2月12日

答复分期付款的要求

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Thank you for your letter of 20 May asking for a change in payment terms.

There is nothing unusual in our current arrangement. From the time you open credit until the shipment reaches your port is normally about three months. In addition, your L/C is only opened when the goods are ready for shipment.

I regret to say that we must adhere to our usual practice and sincerely hope that this will not affect our future business relati***.

We will contact you as soon as supplies of the steel pipes you require come into stock.

Yours faithfully,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

——先生:

贵公司五月二十日要求改变付款条件的来函收悉。

现行的付款条件并无不妥。贵公司只在准备装运时才开立有关信用证，而由开立信用证至货物到达贵公司港口一般约需三个月。

为此，未能满足贵公司要求，实感抱歉，并期望此事不致阻碍双方日后的业务发展。

一俟贵公司所需钢管运抵，本公司即与贵公司联络。

销售部主任
托尼.斯密思谨上
2009年2月12日

要求分期付款

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

In the past, our purchases of steel pipes from you have normally been paid by confirmed, irrevocable letter of credit.

This arrangement has cost us a great deal of money. From the moment we open the credit until our buyers pay us normally ties up funds for about four months. This is currently a particularly serious problem for us in view of the difficult economic climate and the prevailing high interest rates.

If you could offer us easier payment terms, it would probably lead to an increase in business between our companies. We propose either cash against documents on arrival of goods, or drawing on us at three months' sight.

We hope our request will meet with your agreement and look forward to your early reply.

Yours faithfully,

Tony Smith
Chief Buyer


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——先生:

本公司与贵公司订购钢管，向以保兑不可撤销的信用证付款。

由开立信用证至收到客户付款，所需时间约为四个月。在现今经济气候不佳和利率高企的环境下，这种付款方法占去大量资金。

如蒙贵公司惠允较宽松的付款方法，则可扩展双方业务。建议日后采用货到后凭单据支付现金的方法或由本公司开立见票第三个月付款的汇票交易。

专候佳音。

采购部主任
托尼.斯密思谨上
2009年2月12日

答复用信用证付款的建议

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Thank you for your order for 500 Irina 262 typewriters by your letter of 20 May.

We have c***idered your proposal to pay by a 30-day letter of credit. We do not usually accept time credit. However, in view of our long and mutually beneficial relati***hip, we are willing to make an exception this time.

I must stress that this departure from our usual practice relates to this transaction only. We cannot regard it as setting a precedent for future transacti***.

I enclose our sales contract No.83 covering the order. I would be grateful if you would follow the usual procedure.


Yours faithfully,

Tony Smith
Chief Buyer


--------------------------------------------------------------------------------

——先生:

五月二十日来函收悉。承蒙贵公司订购500台伊琳娜262型号打字机，不胜感谢。

就建议以三十日有效期的信用证付款，本公司向无此例，但鉴于贵我双方长期互惠关系，乐意接受该建议完成交易。

此建议仅适用于是项交易，而不能作为今后交易的先例。

随函附上此次订单的第83号销售合同。烦请按过往常规办理为荷。


采购部主任
托尼.斯密思谨上
2009年2月12日

建议用信用证付款

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

We would like to place an order for 500 Irina 262 electric typewriters at your price of US$300 each, CIF Lagos, for shipment during July/August.

We would like to pay for this order by a 30-day L/C. This is a big order involving US$150,000 and, since we have only moderate cash reserves, tying up funds for three or four months would cause problems for us.

We much appreciate the support you have given us in the past and would be most grateful if you could extend this favour to us. If you are agreeable, please send us your contract. On receipt, we will establish the relevant L/C immediately.

Yours faithfully,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

——先生:

本公司欲以贵公司报价条件，以每台300美元价格（拉哥斯到岸价），订购500台伊琳娜262型号电动打字机，于七至八月装运。

是项交易款额高达150,000美元，本公司只是适量现金储备，占用资金三、四个月将造成麻烦，故建议以三十日有效期的信用证付款。

承蒙贵公司一向照顾，若能继续给予优惠，本公司感激不忘。如同意上述建议，烦请赐寄合约，即开立信用证。

销售部主任
托尼.斯密思谨上
2009年2月12日

寄送销售确认书

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

We have great pleasure in enclosing copies of faxes exchanged between us resulting in the conclusion of business for 500 Five_Ram bicycles.

We enclose our sales confirmation no.850 in duplicate. Please sign the bottom copy and return it to us for our files. We look forward to receiving your future enquires and orders.

Yours faithfully,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

——先生:

就贵我双方500辆五羊牌自行车的交易，现随函附上有关的传真文件副本及第850号销售确认书一式两份。

烦请连署确认书副本，寄回本公司以便存档。望继续合作。

销售部主任
托尼.斯密思谨上
2009年2月12日

拒绝提早装运

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Thank you for your letter of 20 May requesting earlier delivery of goods under your purchase contract no. 954.

We have contacted the shipping company and regret to tell you that we are unable to comply with your request. We have been informed that there is no available space on ships sailing from here to your port before 5 April.

We are very sorry that we are unable to advance shipment. We will, however, do everything possible to ensure that the goods are shipped within the contracted time.

Yours faithfully,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

——先生:

五月二十日要求提早装运第954号合约的来信收到。

　　本公司联络船运公司，得知四月五日前开往贵公司港口的船只已没有剩余货位，因而未能达成有关要求 ，深感抱歉。

　　然而，本公司可确保该货将于合约指定的时间送抵。

销售部主任
托尼.斯密思谨上
2009年2月12日

要求提早装运

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

We refer to our purchase contract no. 954.

Under the terms of the contract, delivery is scheduled for May 2000. We would now like to bring delivery forward to March/April 2000.

We realize that the change of delivery date will probably inconvenience you and we offer our sincere apologies. We know that you will understand that we would not ask for earlier delivery if we did not have compelling reas*** for doing so.

In view of our longstanding, cordial commercial relati***hip, we would be very grateful if you would make a special effort to comply with our request.

We look forward your early reply.

Yours faithfully,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

——先生:

有关第954号采购合约，条款列明交货日期为二零零零年五月。现欲提前于二零零零年三至四月交货。

　　本公司对于提早装运该货所引致的不便，极感歉意。然而，实因有急切需要，才作此要求，还望贵公司能加以谅察。

　　本着贵我双方长期良好的商业联系，相信贵公司定会尽力帮忙。

　　如蒙帮助，将不胜感激；并请早日赐复。

采购部主任
托尼.斯密思谨上
2009年2月12日 

装运通知

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Thank you for your letter of 20 May enquiring about the shipment of your order under contract 4632.

Please accept my apology for the delay which has been caused by the unavailability of shipping space from Bombay to London.

The matter was, however, in hand and your c***ignment was shipped yesterday on board SS Pandit which is sailing directly to London.

I enclose one set of shipping documents comprising:
1.One non-negotiable copy of the bill of lading
2.Commercial invoice in duplicate.
3.One copy of the certificate of guarantee.
4.One copy of the certificate of quantity.
5.One copy of the insurance policy.

I am glad that we have been able to execute your order as contracted. I trust the goods will reach you in time for the winter selling season and prove to be entirely satisfactory. I will personally ensure that you receive our prompt and careful attention at all times.

Yours faithfully,

Tony Smith
Chief Seller

Enc.


--------------------------------------------------------------------------------

——先生:

五月二十日询问有关订货合约第4632号装运情况的来信收悉。

　　因为未能取得从孟买到伦敦的货位而造成延误，本人深感歉意。

　　但是，该货已于昨日装运上潘迪特号轮船，直接驶往伦敦。

　　随函敬附下列装运文件：
　　一、不可转让的提货单副本一份；
　　二、商业发票一式两份；
　　三、保证书副本一份；
　　四、数量证明书副本一份；
　　五、保险单副本一份。

　　本人能够按照合约订明的要求为贵公司效劳，深感殊荣，深信此货将及时运抵贵公司，符合订明的质量要求。

　　如有任何需要，本人乐意效劳。

采购部主任
托尼.斯密思谨上
2009年2月12日

附件：装运文件

催促装运安排

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

We refer to the contract no. 4632 covering 500 dozen track suits.

We wish to remind you that we have had no news from you about shipment of the goods.

As we mentioned in our last letter, we are in urgent need of the goods and we may be compelled to seek an alternative source of supply.

Under the circumstances, it is not possible for us to extend further our letter of credit no. 1492, which expires on 21 August. Please understand how serious and urgent it is for us to resolve this matter.

We look forward to receiving your shipping advice, by fax, within the next seven days.

Yours faithfully,

Tony Smith
Chief Buyer


--------------------------------------------------------------------------------

——先生:

有关第4632号合同订购500打运动服事宜，至今尚未收到贵公司运货通知。

　　上次已去信贵公司，表示急需此批货物。如贵公司未能供应此货，本公司或需寻求其他货源。

　　因此，在八月二十一日到期的第1492号信用证无法再作延期。还望贵公司体察，尽快解决此迫切而严重的问题。

　　烦请于七天内传真贵公司的装运通知。

采购部主任
托尼.斯密思谨上
2009年2月12日

包装要求

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

On May 20, we received your c***ignment of 40 cardboard cart*** of steel screws.

We regret to inform you that 10 cart*** were delivered damaged and the contents had spilled, leading to some losses.

We accept that the damage was not your fault but feel that we must modify our packing requirements to avoid future losses.

We require that future packing be in wooden boxes of 20 kilos net, each wooden box containing 40 cardboard packs of 500 grams net.

Please let us know whether these specificati*** can be met by you and whether they will lead to an increase in your prices.

We look for forward to your early confirmation.

Yours faithfully,

Tony Smith
Chief Buyer


--------------------------------------------------------------------------------

——先生:

五月二十日收到贵公司40个纸板箱钢镙钉。

　　然而，当中10个纸箱于运送途中破烂，令货物散落，造成损失。

　　本公司谅解到此非贵公司之过失，但希望能修改包装的方法，以避免同类事件发生。

　　日后的包装木箱净重20公斤，可装每个净重500克的纸板箱40个。

　　烦请确认上述方法，并赐知新方法会否引致价格上涨。

　　盼望早日赐复。

采购部主任
托尼.斯密思谨上
2009年2月12日

唛头要求

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

We enclose the countersigned copy of contact No.250 of 3 April 2000 for 360 bales of printed cott***.

The letter of credit is on its way to you.

Please mark the bales with our initials, with the destination and contract number as follows:
KT
LONDON
250

This will apply to all shipments unless otherwise instructed.

Please advise us by fax as soon as shipment is effected.

Yours faithfully,

Tony Smith
Chief Buyer


--------------------------------------------------------------------------------

——先生:

现附上四月三日订购360包印花棉的第250号合约连署副本。有关信用证也已寄出。

　　烦请在所有货品包上标明本公司的英文名称简写、运送目的地及合同号码如下：
　　KT
　　伦敦
　　250

　　除非另行通知，此标记适用于所有装运的货物。

　　装货完成后，敬请知会本公司。


采购部主任
托尼.斯密思谨上
2009年2月12日

要求提供详细索赔资料

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Thank you for your letter of 20 May with a claim for breakages.
Your claim is for GB￡200 on the shipment delivered on 18 May to your order no.2423.

The goods were in perfect order and properly packed in cardboard boxes. They were then placed in a sealed container at our factory. It is difficult to imagine how any breakages could occur.

Fortunately, the goods were fully insured under our standard policy with Lloyds of London, but in order to make a claim we shall need much more information.

Please make a complete inventory of the broken items and send it to us. We shall then contact our insurer. Their agent will probably call on you to check the c***ignment.

I apologize for the inconvenience caused.

Yours faithfully,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

——先生:

多谢五月二十日来函赐知有关损毁索赔的事宜。

贵公司要求就五月十八日第2423号定单的损毁货物赔偿200英镑。

该货物完好无损，经恰当程序装入纸板箱里，其后放在本公司厂房的密封货柜内。上述过程不应引致任何损毁。

幸好该货物已按惯常的运作程序在伦敦莱特保险公司购买足额保险，可以获得赔偿。

烦请准备清单，详列所有损毁项目，以供保险公司查阅。其代表亦将与贵公司联络，检查该批货物。

再次道歉。


销售部主任
托尼.斯密思谨上
2009年2月12日

错运货物的回复

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Thank you for your letter of 20 May regarding your order no.645.
We are sorry to learn that there was a mix-up in your order. We are now sending the c***ignment to you by airfreight. It should be with you within a week.

The necessary documentation will be sent under separate cover.
Please hold the goods which were wrongly shipped for collection.
We offer our sincere apologies for the delay. Should you have any further problems, please do not hesitate to contact us immediately.

Yours faithfully,

Tony Smith
Chief Seller


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——先生:

五月二十日有关第645号定单的来信收到。

得知错运货物，本公司感到抱歉。正确的货物已安排空运，应于一周内运抵。有关文件将加函寄上。

烦请暂存错运给贵方的货物。

如有任何疑问，欢迎与本公司联络。对于是次错失，谨再次表示歉意。


销售部主任
托尼.斯密思谨上
2009年2月12日

接受更换损坏货品

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Thank you for your letter regarding your order no.343, delivered last week.

We are sorry to hear of the breakages which occurred in transit. We pack our shipments with great care but there are occasi*** when the merchandise is mishandled along the way.

I have your inventory of the broken items. We shall make up a c***ignment of replacements which should reach you shortly.

Please hold the broken items for possible insurance inspection. I have lodged a claim with our insurer for the loss.

Our apologies for the inconvenience.

Yours faithfully,

Tony Smith
Chief Seller


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——先生:

有关上周发运的第343号定单的来信收悉。

对于货物在运送途中破损的事宜，本公司感到遗憾。本公司一向特别小心包装货物，然而不当的运输方法亦会引致损坏。

本公司将按照贵公司开列的破损货物清单更换新货，不日将运抵贵处。

已就有关损失向保险公司索偿，烦请保留破损货物供保险公司检查。
不便之处，敬希见谅。

销售部主任
托尼.斯密思谨上
2009年2月12日

拒绝更换损坏货品

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Thank you for your letter of 20 May.

We agree with you that our shoes should last longer than one month. If they do not, we like to know the reason why.

We have carefully examined the pair you returned to us. Our production manager reports that the shoes have been thoroughly soaked and then dried by heat. Even the best quality shoes will not withstand this treatment.

For this reason, we regret that we cannot agree to your request for a replacement pair.

Yours faithfully,

Tony Smith
Chief Seller


--------------------------------------------------------------------------------

——先生:

五月二十日来信收悉。

贵公司认为本公司出产的鞋子理应非常耐穿，不应只穿着一个月便损坏；本公司亦赞同此意见。

经仔细检查贵公司退回的鞋子后，本公司生产经理认为该鞋曾被彻底浸湿，其后再经烘干。这样的处理方法就是质料最好的鞋子，耐用程度也会减低。

基于上述原因，本公司非常抱歉未能接受更换要求。

销售部主任
托尼.斯密思谨上
2009年2月12日 

拒绝退货要求

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Thank you for your letter of 20 May regarding your order no.354 for 8 carpets manufactured to your client's design and specificati***.

We appreciate your problem. At the same time, we are sure that you can understand the difficulties we had in satisfying your client's complex specificati***.

Since the c***ignment is a special design, made to order for your client, we are unable to return it to our in inventory. C***equently, we cannot honour your request.

Perhaps your client can find another use for these specially designed carpets.

Thank you for giving us this opportunity to explain the situation.

Yours faithfully,

Tony Smith
Chief Seller


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——先生:

多谢五月二十日来信，提及第354号定单按照贵客户指定设计和规格制作的八条地毯。

本公司诚意为贵公司效劳；同时亦希望贵公司谅解在切合贵客户复杂要求时所遇到的困难。

由于该定单是专门订造的，所以恕难接受退货。

贵客户或能就该批货物作另外的安排。

上述事宜，还望谅察。

销售部主任
托尼.斯密思谨上
2009年2月12日

拒绝索偿要求

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Thank you for your letter of 15 May referring to the c***ignment of cotton goods sent to you per SS Ocean Emperor. We regret to note your complaint.

We have investigated the matter thoroughly. As far as we can ascertain, the goods were in first class condition when they left here. The bill of lading is evidence for this.
It is obvious that the damage you complain of must have taken place during transit. It follows, therefore, that we cannot be held resp***ible for the damage.

We therefore advise you to make a claim on the shipping company, Emperor Line, who should be held resp***ible.

We are grateful that you have brought the matter to our attention. If you wish, we would be happy to take issue with the shipping company on your behalf.

We look forward to resolving this matter as soon as possible.

Yours faithfully,

Tony Smith
Chief Seller


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——先生:

贵公司于五月十五日来信投诉经由海洋皇帝号装运的棉花出现问题，本公司非常遗憾。

经撤查，证实该批货物离埠时完好无缺，提货单可作证明。

相信损坏是发生于运送途中，因此本公司不能答应贵公司索偿。赔偿责任应由有关的船公司承担。

本公司感激贵公司知会本公司上述事宜，亦乐意代向船公司商讨赔偿问题。

盼望能尽早解决有关问题。

销售部主任
托尼.斯密思谨上
2009年2月12日

接受重量不足索赔要求

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Thank you for your letter of 20 May in which you lodge a claim for short delivery of 9000 kg of white cement.

We wish to express our deep regret at this incident. We have checked with our warehouse and discovered that part of your c***ignment was not packed in 5-ply paper bags as specified in the contract. This was due to the negligence of our warehouse staff.

We are most concerned to maintain our long-standing trading relati***hip. We therefore enclose a cheque for GB￡230 in full and final settlement of your claim.

We trust that this unfortunate error will not adversely affect our future relati***.

Yours faithfully,

Tony Smith
Chief Seller


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——先生:

五月二十日就缺少9000公斤白水泥提出索赔的来函收悉。

对是次事件，本公司感到非常遗憾。经与货仓负责人商讨后，发现错失是由于员工疏忽，未有按定单要求以五层纸袋包装该批货物而引致。

谨随函敬附230镑支票壹张，赔偿贵公司损失。

本公司希望是次事件不会影响贵我双方日后的合作。

销售部主任
托尼.斯密思谨上
2009年2月12日

就重量不足索赔

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

We refer to sales contract no.564 covering the purchase of 200 metric t*** of white cement.

We telexed you on 17 May informing you that the c***ignment arrived on 20 April.

On inspection, we found that 180 bags had burst and that the contents, estimated at 9000 kg, had been irretrievably lost.
We proceeded to have a survey report made. The report has now confirmed our initial findings.

The report indicates that the loss was due to the use of substandard bags for which you, the suppliers, are resp***ible.
On the strength of the survey report, we hereby register our claim against you as follows:

Short delivered quantity GB￡180
Survey charges GB￡50
Total claimed GB￡230

We enclose survey report no.TS6478 and look forward to early settlement of the claim.

Yours faithfully,

Tony Smith
Chief Buyer


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——先生:

第546号销售合约的200公吨白水泥，已于四月二十日运抵本公司，并已于五月十七日传真告知有关事宜。

检查货物时，发现有180袋破损，估计损失9000公斤白水泥。其后安排进行检验，有关报告与估计的损失相符。该报告指出是次损失是由于包装袋不合标准引致，故应由贵公司负责该等损失。

现按照报告结果向贵公司索偿：
　 损失白水泥 180英镑
　 检验费 50英镑
--------------------------------
　 合计 230英镑

随函附上第TS6478号检验报告，烦请早日解决赔偿事宜。


采购部主任
托尼.斯密思谨上
2009年2月12日

回复投诉

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Thank you for your letter of 20 May referring to your order no.252. We are glad to hear that the c***ignment was delivered promptly.

We regret, however, that case no.46 did not contain the goods you ordered. We have investigated the matter and find that we did make a mistake in putting the order together.
We have arranged for the correct goods to be dispatched to you at once. The relevant documents will be mailed to you as soon as they are ready.

Please keep case no.46 and its contents until called for by our agents who have been informed of the situation.

We apologize for the inconvenience caused by our error.
Yours faithfully,

Tony Smith
Chief Seller


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——先生:

多谢五月二十日有关第252号定单的来信。得悉货物及时运抵，感到高兴。

有关第46号箱错运货物一事，在此向贵公司致歉。经调查，发现装运时误将货物同放，所以有此错失。

该缺货已安排即时发运，有关文件准备好后会立即寄出。

错运的货物烦请代存，本公司已知会代理商，不日将与贵公司联络。
因此失误而引致任何不便，本公司深感歉意。

销售部主任
托尼.斯密思谨上
2009年2月12日

投诉错运货物

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Thank you for your letter of 17 September referring to your order no.252. We are glad to hear that the c***ignment was delivered promptly.

We regret, however, that case no.46 did not contain the goods you ordered. We have investigated the matter and find that we did make a mistake in putting the order together.

We have arranged for the correct goods to be dispatched to you at once. The relevant documents will be mailed to you as soon as they are ready.

Please keep case no.46 and its contents until called for by our agents who have been informed of the situation.

We apologize for the inconvenience caused by our error.

Yours faithfully,

Tony Smith
Chief Buyer


--------------------------------------------------------------------------------

——先生:

多谢五月二十日有关第252号定单的来信。得悉货物及时运抵，感到高兴。

有关第46号箱错运货物一事，在此向贵公司致歉。经调查，发现装运时误将货物同放，所以有此错失。

该缺货已安排即时发运，有关文件准备好后会立即寄出。

错运的货物烦请代存，本公司已知会代理商，不日将与贵公司联络。

因此失误而引致任何不便，本公司深感歉意。

采购部主任
托尼.斯密思谨上
2009年2月12日

货不对版索赔

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Sirs:

Our order No.250 of 6 May for upholstery materials has now been delivered.

We have examined the shipment carefully and, to our great disappointment, find that they are not of the quality we ordered.

The materials do not match the samples you sent us. The quality of some of them is so poor that we feel that a mistake has been made in making up the order.

The goods do not match the requirements of our company. We have, therefore, no choice but to ask you to take the materials back and replace them with materials of the quality we ordered.
We are very keen to resolve this matter amicably. If you can replace the materials, we are prepared to allow the agreed delivery time to run from the date you confirm that you can supply the correct materials.

We look forward to your early reply.

Yours faithfully,

Tony Smith
Chief Buyer


--------------------------------------------------------------------------------

——先生:

五月六日订购的第250号家具装饰定单现已运抵本公司。

经查验后发现货物质素与商订的不相符合，本公司极感失望。

该批货色与样本质素相差甚远，部分质量极之差劣，令人怀疑订购过程可能出现错误。

由于货色与本公司要求不符，因此要求退货，并换回定单要求之货色。

本公司诚意希望能友好地解决该问题。如贵公司接受上述安排，本公司准备待贵公司确定能供应合格货物起计算交货日期。

敬希早日回覆。

采购部主任
托尼.斯密思谨上
2009年2月12日

庆贺分店开业

20 May 2000
Kee Co., Ltd
34 Regent Street
London, UK

Dear Mr. White:

Please accept our warmest congratulati*** on the establishment of your Guangzhou office. We at Deek Co., Ltd. wish you every success in this increased involvement in our complex.

Should there be any way in which we can be of assistance, please do not hesitate to contact me personally.

Yours faithfully,

Tony Smith
President


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亲爱的怀特先生:

贵公司的广州分店开业，谨致贺意。我们帝科公司预祝贵公司在复杂的国内市场上，能有非凡的成就。

敝公司如能有所帮助，请尽管直接与我们联络。

董事长
托尼.斯密思敬上
2009年2月12日

祝贺晋升

20 May 2000
Kee Co., Ltd
34 Regent Street
London, UK

Dear Mr. White:

I have just read in this morning's Times that you have been made Sales Director Kee Co., Ltd.

Congratulation on your promotion. Knowing you as I do, this will not be the last promotion you get. I look forward to the day when you are in the top job.

My very best good wishes.

Yours faithfully,

Tony Smith
Chief Buyer
Dee Co., Ltd.


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亲爱的怀特先生:

今早阅读泰晤士报，得知您荣升Kee股份有限公司销售部经理。

以您的干劲和才学，相信指日可更上一层楼。

谨致以衷心的祝贺。


托尼.斯密思敬上
2009年2月12日

协商合作后致谢函

20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK

Dear Mr. White:

I appreciate your kindness in sparing your valuable time for me during my recent visit to London.

It was indeed a rewarding and enjoyable meeting. I hope our cooperation in developing countries, particularly Puerto Rico, will bring about the desired results.

Taking this opportunity, I would again like to thank you for what you have done for our organization and hope that you will continue to favor us with your generous support.

I look forward to seeing you again soon.

Yours faithfully,

Tony Smith
Chief Buyer


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尊敬的怀特先生:

感谢在访问伦敦时，您腾出宝贵的时间。

那次确实是获益匪浅且令人愉快的协商。希望在开发发展中国家，特别是波多黎各的合作事业能获得成功。

再次对您的协助表示谢意，恳请今后能继续给予支持。

盼望很快能再见面。

采购部主任
托尼.斯密思谨上
2009年2月12日